Frequently Asked Questions
Can a payment be made on more than one policy at a time?
Yes! After you've verified your identity, simply check off which open items you'd like to pay.
You can select multiple invoices across different policies and pay them all in a single transaction.
Why can't I uncheck certain items?
Items with negative amounts, such as return premiums or credits, cannot be unchecked.
These will automatically be deducted from the amount owed to prevent overpayment.
This ensures you only pay what you actually owe.
Why is there a convenience fee?
Convenience fees help cover the costs of electronic payment processing.
This fee does not go to McNeil & Company — it goes directly to our
payment processing vendor (Input1 Payments) to cover transaction costs.
Can I pick the date when the payment will be made?
Scheduled or future-dated payments are not currently supported. Your payment will be
processed and credited to your account on the date the payment is made, subject to
McNeil & Company's standard processing times.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express, Discover) as well as
ACH/electronic check payments. All transactions are processed securely through our
PCI-compliant payment partner.
How long does it take for my payment to be applied?
Payments are typically applied to your account within 1-2 business days. You will receive
a confirmation email immediately after your payment is processed.
Is my payment information secure?
Yes. Our payment portal uses industry-standard 256-bit SSL encryption to protect your
information. We are PCI DSS compliant and do not store your credit card information
on our servers.